Privacy Policy

Effective date: January 15, 2026

1. Who We Are

This Privacy Policy explains how IGP.life ("IGP.life", "we", "us", "our") collects, uses, discloses, and protects personal data when you visit igp.life or interact with our services. IGP.life is an informational and inspiration portal – all product purchases are transacted on our main site IGP.com, which has its own separate Privacy Policy.

IGP.life
2nd Floor, Prima Bay, Turner Road,
Bandra West, Mumbai 400050, India
Phone: +91 22 4343 3333
Email: privacy@igp.life

2. Personal Data We Collect

• Identifiers: Name, email, phone number, delivery country/city, IP address.
• Enquiry information: Occasion, recipient category, budget, delivery date preferences, message content.
• Technical data: Browser, device, pages viewed, cookies, referral URL.
• Marketing preferences: If you opted in to receive updates.

We do not intentionally collect sensitive personal data (financial account details, government-issued IDs, health, biometric or genetic data, sexual orientation, political or religious beliefs).

3. How We Collect

• Directly from you when you submit forms or contact us
• Automatically via cookies and similar technologies (see our Cookie Policy)
• From service providers that help us run the site (hosting, email, analytics)

4. How We Use Personal Data

• Respond to your enquiries and send tailored gift suggestions
• Communicate with you by email or phone about your request (with your consent)
• Send marketing communications (only if you opted in – you may unsubscribe at any time)
• Operate, secure, and improve our website
• Comply with legal obligations and enforce our Terms of Use

5. Legal Bases for Processing

Where the GDPR or UK GDPR applies, we rely on:

• Consent – for marketing communications and non-essential cookies
• Contract / pre-contractual steps – to respond to your enquiry
• Legitimate interests – to secure our site and improve services
• Legal obligation – to comply with applicable law

Under India's Digital Personal Data Protection Act 2023, we rely on your consent as the primary lawful basis, or on "legitimate uses" as defined in that Act.

6. Sharing of Personal Data

We share personal data only where necessary:

• Service providers that host our site, deliver emails, and provide analytics – under contract.
• Affiliates: Our main site IGP.com when you ask us to forward your enquiry or when needed to fulfil your request.
• Legal & safety: Authorities where required by law or to protect our rights.
• Business transfers: As part of a merger, acquisition or restructuring, with confidentiality safeguards.

We do not sell your personal data.

7. International Transfers

Because we serve users in India and 90+ other countries, your data may be processed outside your country of residence, including in India. Where required (for example, transfers out of the EEA/UK), we use appropriate safeguards such as Standard Contractual Clauses.

8. Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law. Enquiry records are typically retained for up to 24 months. Marketing preferences are kept until you unsubscribe.

9. Your Rights

Depending on where you live, you may have some or all of the following rights:

• Access / know – confirm whether we process your data and receive a copy.
• Correction – ask us to correct inaccurate data.
• Erasure / deletion – ask us to delete your data (subject to legal exceptions).
• Restriction / objection – limit or object to certain processing.
• Data portability – receive your data in a portable format.
• Withdraw consent – at any time (without affecting past processing).
• Complain – to a supervisory authority in your country.
• Nominate a person to exercise your rights (under India's DPDP Act).
• Grievance redressal – contact our Grievance Officer (details below).

To exercise these rights, email privacy@igp.life. We will verify your identity and respond within 30 days (or the period required by applicable law).

10. Grievance Officer (India / DPDP Act)

If you have a grievance regarding the processing of your personal data, please contact our Grievance Officer:

Grievance Officer, IGP.life
Email: grievance@igp.life
Address: 2nd Floor, Prima Bay, Turner Road, Bandra West, Mumbai 400050, India

11. Cookies

Our site uses cookies. See our Cookie Policy for full details and instructions on how to control them.

12. Data Security

We use administrative, technical, and physical safeguards, including TLS/SSL encryption in transit, access controls, and monitoring. No system is completely secure, and we cannot guarantee absolute security.

13. Children's Privacy

Our site is not directed to children under 18. We do not knowingly collect personal data from minors without verifiable parental consent as required by law.

14. Third-Party Links

The site links to third-party websites including IGP.com. Their privacy practices are governed by their own policies.

15. Changes to This Policy

We may update this Privacy Policy occasionally. The "Effective date" above will reflect the most recent update. Material changes will be highlighted on the site.

16. Contact

Email: privacy@igp.life
Phone: +91 22 4343 3333
Post: IGP.life, 2nd Floor, Prima Bay, Turner Road, Bandra West, Mumbai 400050, India